Real Customer Kitchen Reviews

Shaker Oak Grained Timber Kitchens

Browse DIY Kitchens' kitchens, designed and installed in real homes by real people throughout the UK. All ordered online through our website. Read and watch their thoughts and experiences and also take a look at some of the photos they have sent us.

Showing 21 to 40 of 46 reviews

Broadoak Natural

Jen from Welwyn Garden City "Fantastic. Service, quality and delivery. Everything has been just fantastic."


Adrian from Devon "We are very pleased with the build of the cabinets. They are much more robust than many others we have seen. The door and drawer fronts are a very nice finish. We are particularly pleased we chose the glass fronted cabinet so we can exhibit our collection of gins!

The service we received was very good. The sales people checked our order and queried an extra magic corner mechanism that we had accidentally included in the order. Impressive!"

Broadoak Sanded

Beth from Kent "We were recommended to DIY Kitchens by a local developer who now only uses this company. We ordered the Broadoak Sanded kitchen as we wanted to use a specific paint colour which matched our decor. However, the quality and finish of the bare wood is so outstanding that it has therefore left us in a quandry whether to just treat most of the units or paint them. Everyone who walks into the kitchen is really impressed and I have been passing on the company name to them all. The service and efficiency from DIY Kitchens has been second to none even with the smallest of requests and I would highly recommend them. "

Broadoak Natural

Robert from Norwich "Hello DIY Kitchens

Please find attached pictures of our completed kitchen ordered from yourselves.

My wife and I are very pleased with the finished results. The cabinets and solid oak doors are fantastic quality. The installation went smoothly because the cabinets came ready-assembled with easy to follow instructions on fitting. I found DIY Kitchens whilst browsing online, and was pleasantly surprised at the cost. The units and fittings were straightforward to order with the opportunity to change/review my order; this was utilised when we decided to have the doors pre-drilled.

The kitchen was fitted by myself, and everyone that has seen the new kitchen has been thoroughly impressed with the workmanship and quality of the cabinets.

We would highly recommend DIY Kitchens to anyone considering a new kitchen."

Altino Alabaster

Carol from Surrey "Our existing kitchen was only a few years old, but had been installed by the previous owner and the layout was not to our taste. We also decided that we wanted to install a range cooker and extend the kitchen into the dining area, creating more worktop space and a large breakfast bar. The criteria for us, was to match our existing kitchen units. Our Second Nature kitchen had been professionally installed by a kitchen company and was not obtainable through outlets such as Magnet, B&Q etc. Searching on the web we found several companies who sold units with Second Nature doors, but DIY Kitchens definitely came out with the best reviews and customer satisfaction.

We used curved base units on the breakfast bar to give a softer look, as it extends into the dining area. The soft close doors are excellent and the full height pull-out larder is the envy of our friends! The worktops are locally supplied black mirror fleck quartz. As we couldn?t decide on the door handles at the time of ordering, we sourced those separately later on, as well as the LED under cupboard lighting and pendant lighting over the breakfast bar.

We purchased all our appliances from another supplier, as DIY Kitchens did not sell what we wanted. We chose a hidden, pull out extractor fan over the range cooker, as we wanted to keep the beautiful clean lines that the Second Nature doors give the kitchen.

The straightforward on-line ordering process made it easy to revisit the shopping cart to check what we had ordered, before we took the final decision. Before placing the order we telephoned Customer Service for advice, as we had found another supplier who could provide the same kitchen at a cheaper price. DIY Kitchens matched their price, so we went ahead and placed the order with them.

At the request of DIY Kitchens we delayed delivery by a couple of weeks, as they were very busy following the flooding in the winter and everyone needing new kitchens. On the day of delivery there were a couple of items missing, but these arrived separately a couple of days later. Everything was in perfect order, with no damage and labelled up really well.

As the work involved some complicated re-jigging of existing units, as well as installation of the range cooker, my husband decided to do the work himself. He found the quality of the new cabinets to be far superior to the original ones, so much so that we ended up ordering a few extra items to maintain the same quality throughout. The whole job took nearly 5 months, as we had to gut the kitchen completely with new flooring, wall tiles etc. Now it is finished we are extremely pleased with the end result and would highly recommend DIY Kitchens to anyone wanting to fit a new kitchen. The quality of their product and helpfulness of their staff meant the whole project went very smoothly. "

Broadoak Sanded

Steve from Croydon "I was impressed with the overall quality of the units and the way in which they had been assembled. We opted for a sanded oak finish which we painted ourselves although next time we would seriously consider having them pre-painted at the factory due to the time taken to complete. The units are easily installed by anyone with a standard tool kit and average DIY skills, due mainly to the clever adjustments on brackets, hinges and legs etc. I had a few items missing from the initial delivery but these were sent later with minimal fuss. We are really pleased with the end result and the money we saved using DIY Kitchens. "

Broadoak Natural

Stuart from Conway "Please find attached photos of our completed kitchen, thank you."

Broadoak Natural

Steve from Hereford "Overall impression of the kitchen - we love it. The chosen worktop is engineered stone in cream and Balin stone luxury vinyl tiles on the floor complement the Natural Broad oak superbly. "

Linwood Oak

Gavin from Warwickshire "Very pleased with the quality and appearance of this kitchen. I fitted the kitchen myself and found it reasonably easy to install even though I haven't got a single straight or true wall in the house! "

Broadoak Natural

Heather From Leeds "Good quality construction, value for money."

Broadoak Natural


Broadoak Natural

Mr Marini - Glasgow "My experience with Diy Kitchens was excellent from start to finish.

The website is really easy to use and select items from when putting together the order.

Any queries were resolved by helpful staff at the other end of a quick phone call. They stayed in contact right the way through until delivery keeping me updated on delivery status. "

Broadoak Natural

Miss Tiernan - West Yorkshire "We are thrilled with the finished kitchen. We had units in three colours and the solid feel of the kitchen and finish on the doors is exceptional. I did a lot of homework before ordering and looked at just about every brand in our budget and DIY kitchens were by far the best. Our level of satisfaction for quality is outstanding."

Broadoak Natural

John - Leicestershire "You did such a good job, please feel free to use my review below. There are two photos attached as well.

When I started my kitchen, I tried three local firms. The prices were high, and as they were example prices, the finished cost would have been much higher, probably 50% or even double. The designs were not inspiring and they were trying to force their standard methods into my kitchen, when I knew pretty much what I wanted. Their quotes were priced on foil-wrapped doors, not solid oak doors, nor painted doors.

They were basically turnkey solutions, so I could not easily do some of the work myself as I had hoped.

So I did my own design, which was a big improvement, and in fact was what made it worthwhile changing the kitchen at all. I reckon my kitchen cost half the price of the turnkey solutions proposed to me, and that includes a builder for over 2 week's work.

My design was quite complex, with a non-standard cabinet, and some painted doors, some lacquered, and it included solid oak doors rather than foil-wrapped, which are much more expensive normally.

DIY Kitchens videos showed a quality product from a quality company, so I decided to order, not without being a little worried that a product unseen and off the internet might not be so good.

The main delivery was faultless, on time, complete, no mistakes at all. Amazing!

There were a few minor snags with paint finish and a couple of oak defects, but after a phone call and emailing the details, the items were replaced without question.

The quality of everything is superb, and I am a perfectionist, so you can believe me! I especially like the solid oak doors in Deepdale shaker style. They have the deepest set inner panels and bevels that I have seen, which gives them great definition and character. We had display doors too, with perspex panels and painted frames, that look wonderful.

The Kessebohmer corner unit is the best available and the only one I have seen that is made in different sizes to maximise the use of space.

I employed a good local builder to fit the kitchen. He is very good indeed, and like me he is a perfectionist. He too was extremely impressed by the units and the fittings, compared with his usual supplier (Howdens). He was very shocked when I told him the price, he expected it to be much, much more.

I altered a cabinet width during installation and I wanted new doors to fit. No problem. Extra paint was supplied too for me to paint the plinth to match the doors.

After sales has been great, with every request satisfied so that I could finish the kitchen just how I wanted it.

I simply can't see how I could have got this quality of kitchen without using DIY Kitchens.

My advice:

- get yourself ideas from lots of sources - take as much time as necessary to get the design exactly as you want it, and don't compromise - get sample doors etc before you choose - select the best quality fittings - compare suppliers, then order from DIY Kitchens "

Broadoak Natural

Diana from Essex "I placed my order with DIY earlier in the year. Having initially received quotes from kitchen suppliers recommended by my kitchen fitter, i.e. Howdens, Benchmarx, Wren, etc. I undertook some research myself and having read a number of reviews about DIY kitchens, was impressed with their website and what they could provide. So much so, that after numerous telephone enquiries, I sent off for a few sample doors before committing to other providers that my kitchen fitter was encouraging me to use.

In fact, my kitchen fitter was very "anti" ordering a kitchen online and was actually putting doubts in my mind. However, I received my sample doors and was impressed with the quality vs: other sample doors I had. I made a few more telephone calls to Matthew/Oliver at DIY kitchens regarding a potential order and they were very patient, methodical and helpful, ensuring that all my questions were answered and believe me I had a lot of questions! Following my instinct and with their help I placed my order with DIY kitchens, again, my kitchen fitter was not sure!

Overall impression of the kitchen, both ourselves and our kitchen fitter were very impressed with the kitchen, the choice, the quality, the ease of fixings and the finished product.

I don't often recommend, but I would have no hesitation in recommending ordering a kitchen from DIY Kitchens and would use them again without hesitation. I found the experience from my first call, throughout enquiries, arranging delivery, payment, etc., all very straight forward and efficient. I particular was impressed by Matthew, Oliver and Laura for all their patience and help. "


Mike - Hampshire "I am writing to tell you that we are so happy with our new kitchen and the whole experience of buying from diy-kitchens. We have recommended you to our daughter and her husband and they have recently ordered their replacement kitchen from you too - we are sure they will be as delighted with it as we are with ours.

My wife wanted a new kitchen and I started to take interest in the idea when she found the diy-kitchens website online, where we could buy new cupboards and doors for little more than the prices of replacement doors only elsewhere. As I would be fitting the kitchen myself, I also liked the idea of the cupboards being delivered already made up, so there would be no flat-packs to wrestle with.

We chose Lyndon oak doors and your Lancaster oak effect cupboards, which would match the doors really well and save us having to buy end panels. It actually took us longer to choose our handles, than to order the cupboards, as diy-kitchens have such a huge number of handles to choose from - we eventually chose some lovely pewter ones.

Once we had submitted our order online, we received a phone call from you to check a few things, as we have a large kitchen, and had ordered complete cupboards for 3 walls, plus replacement doors and drawer fronts only for the island unit. The lady who phoned us was knowledgeable and helpful, making sure that she had fully understood our needs and that we felt confident in our order.

The kitchen was delivered on time, on the arranged day, by 2 really helpful lads - they were careful with the cupboards and happy to put them where we asked (they filled 2 rooms!!). They also ensured that we agreed we had everything on our order and were happy before they left us. We found one damaged door, upon checking, and you sent a replacement without any hassle after we had emailed you a photo of the damage, so we were very happy with that.

When we unpacked everything, we were really pleased with the quality of the solid wood doors and the well-made cupboards. The new kitchen took shape quickly and fitting was easy with all the clips, hinges etc supplied. Once worktops, appliances and new flooring were added, we couldn`t believe the quality look and feel of our new kitchen, and all for a very reasonable price.

Thank you so much, diy-kitchens, for fantastic service and a really great product. We have no hesitation in recommending you."

Broadoak Natural

Rod - Cornwall "The overall finish is excellent and I am delighted with the result. The kitchen was totally re-vamped, which means new floor tiles, wall tiles, rewiring, plumbling and even a new ceiling, plus all white goods and of course the cupboards. The professional fitter found your product to be easy to work with and of a high standard of manufacture and finish. He is as pleased with the finished job as I am. Both of us would be happy to recommend your product, helpfulness of your office staff and delivery arrangements, which all went to plan with no hitches. My granite worktops are also of top quality fitted by the same fitter.

Thank you for the kitchen which has drawn many complimentary remarks from visitors since installation."

Broadoak Alabaster & Broadoak Natural

David - Watford "We are highly delighted with the result of our Broadoak Alabaster / Broadoak Natural kitchen. It was a complex purchase as we were part renovating existing units and putting some new units in. We further complicated things by changing things half way through the order. Despite this, the helpful sales team persisted and there were rapidly corrected, and all this leading up to the busy Christmas period."

Broadoak Sanded

Stuart - Dorset "Customer writeup is coming soon"

Broadoak Light

Michael - Cheshire "The units are excellent quality and finish. We are delighted with the end result and the kitchen has been much admired. Delivery went to plan; almost everything arrived safely on the day specified and a couple of other items were sent by post within a few days. We did have another quote from a local firm to manage the entire installation with the same range of doors. However as the price seemed very high, we searched the internet, found your site, so decided to project-manage the installation ourselves; we bought the units from you, employed our local builder and this resulted in a saving of about 5,000 overall."

Showing 21 to 40 of 46 reviews
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