Contact Us - About Diy Kitchens
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HAVE A QUESTION? - Submit enquiry to our expert customer support

How to get in touch

Here at DIY Kitchens we are dedicated to providing you the best possible customer service. We have an experienced team with a friendly, enthusiastic approach.

We understand that you will have questions about ordering your new kitchen, so please don't hesitate to contact us with any queries. We are always happy to help!

Important Information

Due to the recent message from our Prime Minister, Boris Johnson, telling people to stay at home, we have very limited human resources at the moment.

In light of this, our phone lines will temporarily close at 5pm on 25/03/2020, and we will move over to our support ticket system, as our main method of customer communication. We will be answering support tickets 7 days a week, whilst maintaining an exceptional level of customer service, as you may have seen in the latest Which? survey (84% for customer satisfaction).

We hope you'll understand that this situation is completely out of our control and we are putting the health & safety of our staff first, by adhering to the government's social distancing guidelines.

We are a very financially sound company and have plenty of stock of all the raw materials to build your new kitchen. Ultima (our parent company) has posted some exceptional financial results that are the envy of many other suppliers and manufacturers of kitchens in the UK and Europe.

If you need to contact us about your delivery or anything else, then the links to do this are below.

General Support https://www.diy-kitchens.com/support/new-ticket.asp

Aftersales Support https://www.diy-kitchens.com/myorder/

Kind regards,

The DIY Kitchens Team

Talk to us in person with a proper cup of Yorkshire tea

Standard showroom opening times

Monday - Friday: 9am - 9pm
Saturday & Sunday: 9am - 5pm

Showroom address

DIY Kitchens, 26a Lidgate Crescent, Langthwaite Grange Industrial Estate, South Kirkby, Pontefract, W.Yorks, WF9 3NR, UK.

Need help ordering your kitchen?

If you need help placing your kitchen order or have a question for us then get in touch below.

Email support

Submit an product enquiry, quote request or general enquiry and we'll get back to you as soon as possible, Monday to Friday, 9am - 9pm.

Telephone support

For telephone support, before placing your order, please call us on 01977 608 418. Lines open Monday to Friday, 9am - 5pm. Local rate call.

Need after sales support?

If your kitchen has been delivered and you have any questions, please raise a support ticket below.

Support ticket

Submit a support ticket to using your order number and we'll get back to you as soon as possible, Monday to Friday, 9am - 9pm.

Telephone support

For telephone support, before placing your order, please call us on 01977 608 418. Lines open Monday to Friday, 9am - 5pm. Local rate call.

What's in this section...

Customer reviews

“ Just wanted to say a big thank you for the DIY kitchen "experience" From start to finish the communication with yourselves was second to none. As I designed and ordered this kitchen myself I was a bit apprehensive but I needn't have worried. I got all the help and advice I needed from the staff.”

Philip Dunning
Swansea

“ Was really pleased with the service provided, staff were helpfull when i needed to alter my order, could not have asked for more.”

Mrs M Sutton
Dorset

“ Having chosen all the items, the ordering process was also very easy and any queries were quickly dealt with by telephone.”

Joseph Rae
Cheshire

“ The technical support provided by your staff was courteous and just as important well informed and accurate.”

Mr M Hobbs
Bath, Somerset

“ The service from yourselves was always prompt and whenever we had a query your sales office were always very helpful.”

Mr J Birdwell
Bedfordshire

“ Your service was excellent. All the samples arrived very quickly. We were given advice over the phone when we were ready to order. The whole process was efficient and the delivery arrived as arranged.”

M. Davies
Wolverhampton

“ Sales team were very helpful and were able to assit in all manors from giving input on layout options and possible issues that might arise from drawings that I had supplied.”

Edwin Dinnie
Aberdeenshire

“ We have to say in all honesty the service we recieved from DIY kitchens was first class.”

Gary Collier
Lancashire

“ I was well pleased with both the quality of your product and the service on the net, over the 'phone and during a visit to your showroom and production facility.”

David Scott
Fife

“ Just a note and some images now the kitchen is (almost) complete. As you can see from the pics it looks absolutely beautiful and has been much admired for the quality and style of the units and the added extras. Thanks to you and the team for all your help and patience.”

Joy Aymes

BUNDLE: ADD 3 APPLIANCES TO BASKET AND SAVE Terms apply
BUNDLE: ADD 3 APPLIANCES TO BASKET AND SAVE Terms apply
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