CDA's pursuit of constant improvement means that they never stand still. Always looking for ways to improve their products, an expert development team works at the cutting edge of new design and technology so that you can be sure of the very best product features and quality.

With industry-leading 'on time, first time' deliveries, their fleet of delivery drivers pride themselves on being the best. Most deliveries take place within 24 hours of placing an order.

CDA's own expert engineers consistently acheve the highest first-time fix rate in the industry, ensuring their products keep performing without unnecessary interruption or inconvenience.

CDA products are all covered by a 5 year parts guarantee, with full parts and labour covered for the first 12 months. In addition, all level 3 ovens, hobs and ranges now carry a full 5 year parts and labour guarantee, for complete peace of mind.

CDA were awarded ISO9001 accreditation in October 2008; this is a great endorsement for their meticulous and determined approach. Ian Kershaw commented "Product quality and rigorous testing procedures have always been particularly important to CDA so we are pleased that this has been confirmed formally with ISO9001 accreditation. It demonstrates to both our customers and suppliers our commitment to quality in all aspects of our working relationships. It will also provide a framework for continuous improvement in all of our processes for the future."

CDA Product Support And Customer Care

CDA aim to provide the very best in customer service. If you experience a problem with any of their products, whether due to mis-installation, mis-understanding or a technical fault, they will deal with it quickly and efficiently.

CDA Customer Care Centre is there to help:

Staffed with trained and experienced members of the CDA team
Fully committed to resolving issues
Equipped with the latest software support
Efficient call answering, parts despatch, technical support and engineer attendance
Email, submit a service call request or a general enquiry form or phone with queries for a speedy response
A dedicated service
CDA offer a fast, solution-driven response to any problem. With 50,000 spares in stock in their Parts Department, Field Engineers always have access to the parts they need, when they need them. They also carry stocks of the top 200 most commonly used parts on their CDA-liveried vehicles.

Full technical support
CDA provide in-house technical support, advice, testing and quality control and have an extensive library of up-to-date technical manuals, instruction books and Certificates of Conformity. Providing quality products is important to CDA, so their quality control department keeps a close check on products, parts availability and engineer competence. This attention to detail has enabled CDA to achieve an industry-leading 93% first-time fix rate.

The history of CDA

1991: Company founded.
Began production of ovens, hobs and extractors.

1992:
Diversified into distribution of several other brands in order to grow customer base and gather market intelligence.
Included manufacture of CDA branded kitchen furniture.

1995: Re-launched CDA extractors.

1996: Launched CDA sinks and taps.

1998: Re-launched full CDA cooking line up.
Added CDA dishwashers, refrigeration and laundry products.

2000:
Ceased production of kitchen furniture and distribution of all non-CDA branded products.

2001: Won the Lord Mayor's Award for Industry

2003: One million CDA branded products sold

2004:
Acquired and re-located to 9 acre site incorporating all UK Logistics, Warehousing, Quality Control & Testing and Customer Care after-sales services.
Also located on site are Sales, Marketing, IT and Finance.

2005:
Won Manufacturers Award for design, innovation and functionality.
Next day delivery introduced to majority of UK postcodes.

2006:
Introduced national coverage of service engineers.
Achieved highest first time fix rate in industry.

2008:
Launched over 200 new products, including the unique integrated draught beer dispenser.
Awarded ISO9001 accreditation.

The range now consists of over 450 appliances, sinks and taps. Each product is given the same high level of care and attention to ensure that it delivers CDA's passion for high quality, innovation, reliability and style

Customer care

Submit a general product enquiry

Request a service call

Telephone:+44 (0)1949 862012
Fax:+44 (0)1949 862003
Open 08.00 - 17.00 Monday to Friday