Q) WHEN I PLACE A ORDER FOR A COMPLETE KITCHEN OVER THE INTERNET, WHAT HAPPENS NEXT ?
A) WHEN WE RECEIVE A ORDER WE HAVE A LOOK THROUGH THE ORDER TO MAKE SURE THE ORDER LOOKS OKAY, WE CHECK ASPECTS OF THE ORDER SUCH AS HAVE YOU GOT THE CORRECT CARCASE COLOUR FOR THE DOOR STYLE YOU HAVE ORDERED, AND MAKE SURE YOU HAVE THE CORRECT DOOR SIZES TO GO WITH THE UNITS ORDERED. WE WILL ALSO LOOK TO SEE YOU HAVE IEMS SUCH AS PLINTH (TO FINISH OFF BELOW THE BASE UNITS), CORNICE AND LIGHTING PELMET (TO FINISH OFF BELOW AND ABOVE THE WALL UNITS). WE WILL ALSO CONFIRM THAT YOU ARE OKAY WITH THE DELIVERY TIMESCALE AND THE TERMS OF DELIVERY.(FOLLOW THE LINK FOR CURRENT DELIVERY TIMESCALES). ONCE WE HAVE SPOKEN TO YOU AND CONFIRMED EVERYTHING IS OKAY WITH THE ORDER AND DELIVERY WE WILL THEN TAKE PAYMENT AND PUT THE ORDER INTO PRODUCTION.
Q) DO I NEED A UNIT FOR A BUILT UNDER
INTEGRATED FRIDGE, WASHING MACHINE OR DISHWASHER
?
A )NO, ALL YOU NEED IS THE APPROPRIATE SIZE
DOOR. THE APPLIANCE WILL BE SUPPLIED WITH A HINGE SYSTEM TO
ATTACH THE DOOR. IF THE APPLIANCE IS SITUATED AT THE END OF A
RUN YOU WILL NEED A END PANEL TO COVER THE SIDE OF THE
APPLIANCE.
Q) ARE YOUR UNITS SUPPLIED WITH
FITTINGS?
A) OUR UNITS ARE SUPPLIED WITH ALL NECCESARY
FITTINGS. HINGES, LEGS, CARCASE CONNECTORS, WALL HANGERS, WALL
PLATES, SHELF SUPPORT STUDS. MOST ARE FACTORY FITTED SUCH AS THE
LEGS, HINGES AND CABINET HANGERS, WHILST OTHER FITTINGS SUCH AS
WALL PLATES ARE SUPPLIED IN A FITTINGS BOX AS THEY NEED TO BE
FITTED ON SITE.
Q) ARE THE CARCASSES FULLY BUILT
UP?
A) YES THE CARCASSES ARE DELIVERED DIRECT TO
YOUR DOOR FULLY BUILT UP READY FOR INSTALLATION.
Q) HOW ARE THE CARCASSES
CONSTUCTED?
A) THE CARCASSES ARE MANUFACTURED USING 18MM
EGGER MFC. THE UNITS ARE MADE USING GLUE AND DOWEL CONSTRUCTION
TECHNIQUES. A CONSTRUCTION TECHNIQUE WHICH IS NORMALLY USED BY
THE CONTINENTAL (GERMAN/FRENCH) KITCHEN MANUFACTURERS. THE
FITTINGS USED HAVE BEEN SOURCED TO PROVIDE A TOP QUALITY LONG
LASTING KITCHEN.
Q) WHAT ARE THE ADVANTAGES OF 18MM
CARCASSES MADE FROM GLUE AND DOWEL CONSTRUCTION?
A) GLUE AND DOWEL CONSTRUCTED FURNITURE IS THE
‘PROPER WAY’ OF MANUFACTURING. A MORE PRCISE TECHNIQUE THAT IS
USED BY ALL THE LEADING MANUFACTURERS THROUGHOUT EUROPE. A
STURDIER UNIT IS ACHIEVED AS THERE IS NO MOVEMENT OF JOINTS BY
SCREWS MOVING LOOSE. A MAJOR ADVANTAGE IS THAT THERE ARE NO
VISIBLE FIXINGS ON THE OUTSIDE OF THE CARCASSES. ALL IN ALL A
MUCH BETTER CONSTRUCTION TECHNIQUE THAN THE CAM AND DOWEL
CONSTRUCTED CARCASSES, WHICH ARE SIMPLY FLATPACK CARCASSES BUILT
UP.
Q) CAN OUR UNITS BE USED WITH HEAVIER
WORKTOPS SUCH AS GRANITE OR CORIAN?
A) BECAUSE OUR UNITS ARE MADE FROM 18MM GLUE
AND DOWEL CONSTRUCTED CARCASSES THEY CAN BE USED WITH ANY TYPE OF WORKTOP.
Q) ARE YOUR CARCASE COLOURS A SIMILAR
COLOUR TO THE DOORS?
A) WE HAVE WORKED IN CONJUNCTION WITH THE DOOR
SUPPLIER TO BRING YOU THE BEST POSSIBLE CARCASE/DOOR MATCHES.
EACH DOOR HAS A RECOMMENDED CARCASE COLOUR THAT IS THE BEST
POSSIBLE AVAILABLE MATCH TO THE DOOR.
Q) DO YOUR DOORS COME PRE
DRILLED?
A) IF YOU PURCHASE A DOOR ONLY ORDER THE DOORS
WILL BE SUPPLIED UNDRILLED AS THEY WILL BE FITTED TO EXISTING
CARCASSES. THE DOORS WILL HAVE TO BE DRILLED ON SITE TO SUIT THE
EXISTING HINGE POSITIONS ON THE UNITS.
IF YOU ARE PURCHASING
A FULL KITCHEN AND SELECTING THE STANDARD CARCASE DELIVERY
SERVICE OR THE GOLD DELIVERY SERVICE THE DOORS WILL BE SUPPLIED
TO YOU UNDRILLED. A HINGEJIG IS AVAILABLE TO HIRE ON THE
WEBSITE. THE HINGEJIG IS SUPPLIED FULLY INSTRUCTED AND DOES MAKE
THIS PROCESS VERY EASY TO PERFORM.
A VIDEO DEMONSTRATION IS
AVAILABLE ON THE WEBSITE.
BY SELECTING THE GOLD PLUS SERVICE
THIS WILL INSTRUCT US TO DRILL AND FIT THE DOORS. A SURCHARGE IS
APPLIED TO THIS SERVICE (SEE TERMS OR BELOW)
Q) HOW DOES THE 15% SURCHARGE FOR GOLD
PLUS ACTUALLY WORK?
A) THE 15% SURCHARGE IS CALCULATED BY US, BASED
ON THE COST OF THE DOORS / DRAWERS AND UNITS THAT NEED TO BE FITTED. IF
YOU HAVE ANY ACCESORRIES ON YOUR ORDER SUCH AS PLINTHS,CORNICE,
HANDLES ETC… THESE ITEMS WILL NOT INCUR THE
SURCHARGE.
Q) ARE THE DRAWER BOXES/PAN DRAWER BOXES
FULLY FITTED AND WHAT TYPE OF DRAWER/PAN DRAWER BOXES DO YOU
SUPPLY?
A) WHEN ORDERING ANY UNIT WITH DRAWERS OR PAN
DRAWERS, YOU WILL BE SUPPLIED WITH HETTICH INNOTECH METAL SIDED
DRAWER/PAN DRAWERS FULLY FACTORY FITTED. ( SEE DRAWERS AND
RUNNERS SECTION TO CHECKOUT THE QUALITY OF THE DRAWERS/PAN
DRAWERS)
Q) DO THE DOORS AND DRAWERS COME WITH
SOFT CLOSE SYSTEMS AS STANDARD, AND IF NOT HOW DO I
UPGRADE?
A) THE DOORS/DRAWERS ARE NOT SUPPLIED WITH SOFT
CLOSE AS STANDARD. TO UPGRADE YOU SIMPLY NEED TO ACCESS THE
PLINTHS/PANELS AND ACCESSORIES SUBSECTION OF WHICHEVER CARCASE
COLOUR YOU ARE WORKING. THE TOP TWO ITEMS IN THAT SECTION ASK
YOU HOW MANY DOORS AND DRAWERS YOU NEED UPGRADING TO SOFT
CLOSURE.
